IHG Hotels Hacked, Systems Down

Several readers asked me yesterday what to make of IHG hotels’ systems being down. I figured “it’s just poor IT” and things will return to normal eventually. That remains true, but the hotel giant acknowledges they’ve been hacked.

InterContinental Hotels Group (NYSE: IHG) reports that parts of the Company’s technology systems have been subject to unauthorised activity. IHG’s booking channels and other applications have been significantly disrupted since yesterday, and this is ongoing.

IHG has implemented its response plans, is notifying relevant regulatory authorities and is working closely with its technology suppliers. External specialists have also been engaged to investigate the incident.

IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident. We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG’s hotels are still able to operate and to take reservations directly.

Meanwhile hotels are losing two days of ‘book direct’ business. It appears they may be close to restoring the site, though, because instead of a notice of ‘planned downtime’ they will let you search for reservations. As I write this, however, searching for hotels does not reveal any results.

It is not yet clear what information was taken in the hack, if any, or the extent of any other damage such as data that cannot be recovered.

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