President Biden has been talking up poor disclosure of airline fees, as though consumers dont know that checked bags come with a fee, or that airlines dont tell them what a seat assignment might cost
This was fees week for the Biden administration, whether seat fees, resort fees, or bank charges. They seem to have forgotten one of the more egregious rip offs, though: rental car extra fees.Here a
Airbnb is taking on the worst features of hotels, without mirroring the things that make hotels attractive. Their cleaning fees are legendary, even while hosts give lists of chores for guests to comp
Marriott actually makes hotels pay them for the right to charge you a resort fee. Having just audited the franchise agreement for their AC Hotels and Westin brands, I found it fascinating that they c
When change fees were $200, a lot of customers didnt bother using their credits. You might think thats better for an airline but its not. The customer probably resented the airline they gave money to
U.S. airlines began permanently eliminating change fees during the pandemic, starting with United Airlines though others quickly followed suit.
Permanent in the airline industry only means until they